Privacy Notice

Diamond Crossing Recruitment Limited ("we" "us", "our" or "Diamond Crossing") are committed to protecting and respecting your privacy. 

This notice together with the terms of use of www.diamondcrossing.co.uk (our “Website”) set out the basis on which any personal data we collect from you, or that you provide to us,
will be processed by us.  The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) aims to harmonise data protection legislation across EU member states, enhancing privacy rights for individuals and providing a strict framework within which commercial organisations can legally operate. The GDPR will continue to have an effect in UK law post Brexit as reflected in the Data Protection Act 2018. 

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of data protection legislation in force from time to time the data controller is Diamond Crossing Recruitment Limited of Union House, 111 New Union Street, Coventry, England. CV1 2NT. 

Please contact our nominated representative at privacy@diamondcrossing.co.uk  

Who we are and what we do
We are a recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003(our business).  We collect the personal data of the following types of people to allow us to undertake our business:
•           Prospective and placed candidates for permanent roles;
•           Prospective and live client contacts; and
•            Employees, consultants, temporary workers. 
We collect information about you to carry out our core business and ancillary activities. 

Information you give to us or we collect about you.

This is information about you that you give us by filling informs on our site www.diamondcrossing.co.uk and all its subdomains (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use oursite, to enter our database, subscribe to our services and when you report a problem with our site.
The information you give us or we collect about you may include your name, address, private and corporate e-mail address and phone number, compliance documentation such as proof of identity or your right to work in the market for which you have applied and references verifying your qualifications and experience, curriculum vitae and photograph, links to your professional profiles available in the public domain e.g. LinkedIn, Twitter, business Facebook or corporate website.

Information we collect about you when you visit our website.

With regard to each of your visits to our site we will automatically collect the following information:

technical information, including without limitation the Internet protocol (IP) address used to connect your computer to the Internet, details of your login to our site , browser type and version;

 information about your visit, including data relating to the pages from which you enter our site (including date and time), the pages you view on our site and the page you go to when you leave our site and certain  page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and the number of any phone number you use to call our customer service number.

Information we obtain from other sources.

This is information we obtain about you from other sources such as LinkedIn, corporate websites, job board websites, online CV libraries, your business card or personal recommendations. In this case we will inform you, by sending you this privacy notice, within a maximum of 30 days of collecting the data of the fact we hold personal data about you, from where our information on you originates and for what purpose we believe we are entitled to retain and process your personal data. If necessary we will ask your permission before we do anything more with your data and we will always ensure that you have no objection to our processing of your personal data. 

We are working closely with third parties including business partners, sub-contractors in technical, professional and other services, analytics providers and search information providers. We may receive information about you from them for the purposes of our recruitment services and ancillary support services.  

Where it becomes necessary to do so we will also contact the UK Home Office for the purpose of obtaining an Employment Status Check and Right to Work on behalf of a client based in the UK. You can see more details of what these involve at:
- https://www.gov.uk/employee-immigration-employment-status
- https://www.gov.uk/check-job-applicant-right-to-work 

Purposes of the processing and the legal basis for the processing

We use information held about you in the following ways: 
To carry out our contractual obligations  to you and to provide you with information and services that you request from us or which we think will be of interest to you because of their relevance to your career or to your organisation.

The core service we offer to our candidates and clients is the introduction of candidates and clients for the purpose of permanent engagement.  However, our service expands to supporting individuals throughout their career and to supporting businesses’ resourcing needs and strategies.

The legal basis on which we typically process personal data is ‘legitimate interests’, described in more detail below, although we will also rely on ‘contractual obligations’ ‘legal obligations' and your express consent for specific uses of data.

We will rely on contractual obligations if we are negotiating or have entered into a placement agreement with you or your organisation or any other contract to provide services to you or receive services from you or your organisation. 

We will rely on legal obligation in some cases, where we are required by law or regulation to process your data.

In certain circumstances we request your express, informed consent for particular uses of your data. An example of when we will need your consent to process your data is when we use your data for marketing purposes.  

Legitimate Interests

Our legitimate interests in collecting and retaining your personal data is described below: 

As a recruitment business we introduce candidates and clients for permanent employment hiring.  The exchange of our candidates’ personal data and our client contacts’ details is a fundamental part of this process.

To support our candidates’ career aspirations and our clients’ resourcing needs, we require a database of candidate and client personal data. The database contains historical information as well as current resourcing requirements.  

To maintain, expand and develop our business we need to record the personal data of prospective candidates and client contacts. This information we retain for as long as the purpose remains legitimate and justifiable. Any data subject may ask us to cease processing their data in particular ways  at any time and if they choose, we will delete the personal data we hold which is about them.  

Consent

Whenever we need to rely on consent to lawfully process your data we will request your consent verbally, by email or by an online process for the specific activity for which consent is required and record your response on our system.  You have the right to withdraw your consent to particular or all consent-based processing atany time. 

Other Uses we may make of your data:

We may also use your data:
•       To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
•      To improve our site to ensure that content is presented in the most effective manner for you when you are using your computer or other devices;
•       To notify you about changes to our service;
•       To allow you to participate in interactive features of our service, when you choose to do so;
•       As part of our efforts to keep our site safe and secure; 

We do not undertake automated decision making or profiling. We use our computer systems to search and identify personal data in accordance with parameters set by a person. A person will always be involved in the decision-making process.

Do you have to provide us with personal data?

You may refuse to give us your personal and sensitive personal data. Furthermore, you have the right to ask us to delete, change or stop processing your data that we have already received or collected. If you do not provide us with personal or sensitive personal data, or if you request a restriction of processing however, we may not be able to provide you with the services that you have requested and that are stated in this policy.

Cookies 

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie notice.  

Where we store and process your personal data

The data that we collect from you will not be transferred to, or stored at, a destination outside the European Economic Area (”EEA”). All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 

Retention of your data

We understand our legal duty to retain accurate data and only retain personal data for as long as we need it for our legitimate interest provided you are not unhappy for us to do so. Accordingly, we have a data retention notice and will under normal circumstances retain candidate data for up to five years. Client contact data we may retain up to seven years for contractual and regulatory reasons . We undertake regular data cleansing activities to ensure that personal information is retained for no longer than necessary or appropriate. 

We do the following to try to ensure that the data we hold on you is accurate:

•       our website enables you to manage your data and to review whether the details we hold about you are accurate;
•        prior to making an introduction we check that we have accurate information about you;
•       we keep in touch with you so you can let us know of changes to your personal data;
•        we are happy to correct anything which you notice is incorrect in the details we share with you before sending them to one of our clients.

The criteria we use to determine whether we should retain your personal data include:

•        the nature of the personal data;
•        its perceived accuracy;
•        our legal obligations;
•       whether an interview or placement has been arranged; and
•       our recruitment expertise and knowledge of the industry by country, sector and job role. 

We may archive part or all of your personal data, retain it on our financial systems only (where the data subject (you) is a relevant client finance contact) or delete all or part of the data from our main Customer Relationship Manager (CRM) system.  

Your rights

You have the right to ask us not to process your personal data for marketing purposes or for any other purpose which is non-essential to the operation of our business or not needed for the fulfilment of contractual obligations or legal and/or regulatory obligations. We will usually inform you (before collecting your data) if we intend to use your data for marketing purposes so that you can object at that time, should you wish. We will collect express consent from you, if legally required, prior to using your personal data for marketing purposes. 

You can exercise your right to accept or prevent processing for marketing purposes by checking the boxes on the forms we provide you when we collect your data. You can also exercise the right to not have your data used for marketing purposes at any time by contacting us at privacy@diamondcrossing.co.uk. 

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

The GDPR provides you with the right to:

•     Request correction of the personal information that we hold about you. This enables you to ask us to correct any incomplete or inaccurate information we hold about you.
•     Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
•      Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which leads you to object to processing on this ground. You also have the right to object where we are processing your personal information for marketing purposes.
•      Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it. There may nevertheless be legal or regulatory reasons which override an individual data subject’s request to us to restrict our processing of their data.
•      Request the transfer of your personal information to another party in certain formats, if practicable.
•      Raise a concern to a supervisory body which in the United Kingdom is the Information Commissioner’s Office. The ICO can be contacted through this link: https://ico.org.uk/your-data-matters/raising-concerns/. 

Access to information  

The Data Protection Act 2018 and the GDPR give you the right to access information held about you.  We also encourage you to contact us to ensure your data is accurate and complete.Your right of access can be exercised in accordance with the Data Protection Act and the GDPR.

 A subject access request should be submitted to privacy@diamondcrossing.co.uk . No fee will apply unless the requests from a data subject are manifestly unfounded or excessive, in particular because of their repetitive character. In such circumstances, we may charge a reasonable administrative fee or refuse to act on the request stating our reasonable belief as to why the request is unfounded or excessive. 

Changes to our privacy notice

Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail.Please check back frequently to see any updates or changes to our privacy notice. 

Contact

 Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to privacy@diamondcrossing.co.uk